Morad Sami Saleh Gamal El Din

Customer Success & Account Management Specialist
+20 115 805 5960
moradsamy995@gmail.com
4 Mohamed Shokry St, Agouza, Giza, Egypt
Born: June 1995

Professional Summary

Dynamic Account Manager and Customer Success Specialist with over 8 years of proven expertise in growing revenue, managing top corporate accounts, and optimizing digital marketing campaigns. Skilled at building long-term client relationships, leading cross-functional teams, and delivering outstanding results under pressure.

Work Experience

SWVL
Customer Success Manager
June 2024 – Present | Cairo, Egypt
  • Manage strategic accounts including Amazon, Arab Bank, and Iran Bank
  • Customize solutions and exceed satisfaction targets
  • Build strong client relationships to ensure satisfaction and retention
  • Drive account growth by aligning solutions with client needs
El Menus
Commercial Account Manager & Roles
April 2019 – May 2024 | Cairo, Egypt
  • Progressively promoted through 5 roles, gaining expertise in account management
  • Managed and grew key restaurant accounts, securing fully subsidized offers
  • Analyzed performance data and optimized KPIs
  • Directed vendor support operations and resolved branch-level issues
  • Handled contracts, upselling, and campaign planning
Audi Bank
Sales Officer
March 2020 – Present | Cairo, Egypt
  • Grew pipelines, customized banking solutions, and exceeded sales targets
  • Delivered financial literacy workshops to enhance client understanding
  • Built strong relationships with clients to ensure long-term retention
Mico Agency
Account Manager
Duration Not Listed | Cairo, Egypt
  • Managed client campaigns and advised on media strategies
  • Facilitated cross-functional collaboration between departments
  • Monitored campaign performance and provided actionable insights
Raya Contact Centre
Call Center Agent & Shift Leader
Jan 2015 – Jul 2016 & Dec 2018 – May 2019 | Cairo, Egypt
  • Resolved complex queries and trained staff for McDonald's and Careem accounts
  • Led Careem account operations and team reporting as Shift Leader
  • Motivated team members and managed official communications

Education

Cairo University
Bachelor of Commerce
Graduated: May 2019
Gamal Abdel Nasser Language School
High School Diploma
June 2014
Arab International Bank
Audit Training Program
Summer 2018

Courses & Certifications

Digital Marketing Diploma
Digital Marketing Institute | 6 Months | Completed 2022

Comprehensive program covering digital strategy and implementation.

  • Digital Strategy & Planning
  • Social Media Marketing
  • Content Marketing
  • Email Marketing Automation
SEO Fundamentals & Advanced SEO
Google & SEMrush | 3 Months | Completed 2021

Specialized training in search engine optimization techniques.

  • Technical SEO Audits
  • Keyword Research & Analysis
  • Link Building Strategies
  • SEO Analytics & Reporting
Advertising Strategies
Facebook Blueprint & Google Ads | 4 Months | Completed 2021

Hands-on training in paid advertising platforms.

  • Google Ads Campaign Management
  • Meta (Facebook) Advertising
  • Conversion Rate Optimization
  • ROI Analysis & Measurement
Sales Mastery
Salesforce & HubSpot Academy | 2 Months | Completed 2020

Advanced sales techniques and negotiation skills.

  • Consultative Selling Techniques
  • Advanced Negotiation Skills
  • Client Profiling & Analysis
  • Sales Pipeline Management
Soft Skills Development
Dale Carnegie Training | 3 Months | Completed 2020

Program focusing on communication and leadership.

  • Effective Communication Techniques
  • Leadership & Team Management
  • Conflict Resolution Skills
  • Presentation & Public Speaking
Business Analytics with Excel
Microsoft & Coursera | 2 Months | Completed 2019

Advanced Excel techniques for business decision-making.

  • Advanced Formulas & Functions
  • Data Visualization & Dashboards
  • Pivot Tables & Power Query
  • Statistical Analysis

Skills

Key Account Management
Revenue Growth & Upselling
Negotiation & Contracting
Customer Relationship Building
Team Leadership & Training
Data Analysis & Reporting
Digital Marketing & Advertising
CRM, SAP, FDM Systems
Microsoft Office Suite
Business Process Optimization
Excel for Business Analytics
Presentation & Communication